Terms Of Service

Terms of Service – Ace Kouture

General Information

• Ace Kouture proudly ships worldwide.

• All orders are processed and shipped within 2–3 business days unless otherwise stated.

• Once an order is placed, cancellations are not possible. Please review your order carefully before finalizing your purchase.

Order Accuracy

• Kindly ensure that your selected items, sizes, and shipping address are accurate before completing your order, as we may not be able to make changes afterward.

Pre-Orders & Special Orders

• Items listed as pre-order or special order may require longer processing times. Estimated processing dates are usually indicated on the product page or the "Add to Cart" button.

• If your order contains a pre-order or back-order item, the entire order will be shipped together once all items are available. To receive in-stock items sooner, we recommend placing a separate order.

Shipping Details

• You will receive a tracking number once your order has been shipped.

• While we strive to meet all stated delivery times, we are not responsible for any delays caused by shipping carriers or customs in the destination country.

• For international shipments, please note that we are not responsible for any customs duties or import taxes that may be applied upon delivery.

Returns & Store Credit

• Any returned order that was placed using a free shipping promotion will have a $9.99 shipping fee deductedfrom the store credit issued.

• Refused deliveries will incur both the original shipping cost and the return shipping fee. Additionally, a 30% restocking fee will be deducted from your refund.

• Shipping fees are non-refundable.

Lost or Delivered Packages

• If our system shows that your package was delivered and/or signed for, we cannot be held liable for missing items.

• We are not responsible for packages lost during a return process.